HULK Dashboard
Analytics dashboard for HULK usage, guided workflow compliance and support quality metrics.
Coming Soon
Good to see you again.
Gerti ToolsPortal.
Every Operational Tool.
Built to help our team work smarter, coach better and perform at our best. Designed for WIN Operations.
Everything you need, in one place.
Tools, dashboards and resources to improve performance and support our Connect Test.
Operations Suite
Live
Notes
Private notes, templates and personal resources to save time and stay organized.
Notes & Templates
Live
Targets Dashboard
Create, assign and monitor coaching targets, KPI improvements and progress.
KPI's Targets
Live
Support
Technical support workflows, utilities and operational troubleshooting tools.
Utilities
Live
Links & BR Hub
Business rules, tool links, instructions, articles and operational resources in one place.
Links & BR Portal
Live
WIN 1 KPI Dashboard Excel
Central Excel dashboard for TFCR, HULK, NCR, KPI tracking, AHT metrics, recall analysis, and operational performance.
Excel Dashboard
Private
TFCR Analyzer (Private)
TFCR analysis for personal quality review and operational reporting.
Private Tool
Future Tools
Knowledge Base
Central documentation, troubleshooting guides, operational procedures and technical references.
Coming Soon
Secure & Private
Role-based access and protected operational tools.
Fast & Efficient
Fast entry to dashboards and daily workflows.
Data Driven
Track KPIs and operational performance.
Built for the Team
Designed to support agents, technical support and management.
INTERNAL USE ONLY. Confidential operational portal for authorized WIN Operations personnel. Sharing, copying or distributing outside the organization is prohibited.